AuditAndy logoAuditAndy
Support

We're here to help you succeed

Whether you're implementing your first compliance framework, preparing for an upcoming audit, or simply have a question, AuditAndy gives you multiple ways to get answers — from instant AI assistance to a knowledgeable support team.

Chat with AuditAndy

Instant, framework-specific answers, 24/7.

Open

Contact support

Send us a message and we'll get back to you.

Open

Knowledge base

Step-by-step articles for every module.

Open

Video tutorials

Short, practical walkthroughs.

Open

AuditAndy AI

Instant answers. 24/7.

AuditAndy is built directly into the platform. Ask questions in plain English and receive immediate, framework-specific guidance — it can also generate documentation, explain standards, troubleshoot workflows and walk you through every feature.

What can I help you with today?

Sign in to continue the conversation inside your workspace, with your frameworks and evidence in context.

Ask AuditAndy questions like…
Real questions customers ask every day across frameworks and modules.
  • How do I comply with ISO 9001 Clause 8.5?
  • Create a corrective action procedure.
  • Explain the difference between ISO 27001 and SOC 2.
  • Generate an internal audit checklist.
  • Where can I find my management review report?
  • Why did this document fail approval?
  • What training records are missing?
  • Summarize our open CAPAs.

Contact support

Get in touch

Send us a message and we'll get back to you as soon as possible.

We can help with
  • Account questions
  • Technical support
  • Product guidance
  • Feature requests
  • Implementation assistance
  • Audit preparation
  • Billing inquiries
  • General questions
Response times

Asynchronous support

Every message reaches us directly. We respond as soon as possible.

Product, billing & security: support@auditandy.com

Knowledge base

Find answers anytime

Our searchable knowledge base includes step-by-step articles covering every aspect of the platform.

Getting startedUser managementDocument controlCAPA managementInternal auditsRisk managementFramework setupAI featuresReportingAccount administration

Video learning center

Learn at your own pace

Short, practical videos help you master AuditAndy quickly. Most are under 10 minutes.

Getting started

Under 10 minutes

Setting up your organization

Under 10 minutes

Creating your first audit

Under 10 minutes

Managing documents

Under 10 minutes

Running a CAPA

Under 10 minutes

Using AuditAndy AI

Under 10 minutes

Building dashboards

Under 10 minutes

Preparing for certification

Under 10 minutes

Product documentation
Comprehensive user guides covering every feature and workflow.
  • Platform administration
  • User permissions
  • Framework configuration
  • Workflow automation
  • Reporting
  • Dashboard configuration
  • API documentation
  • Integrations
Training & onboarding
Resources for new customers and for onboarding additional employees.
  • Self-guided onboarding
  • Live implementation assistance
  • Administrator training
  • Employee training
  • Team workshops
  • Best practice recommendations
System status
Real-time platform availability.
All systems operational
  • Application availability
  • Scheduled maintenance
  • Performance metrics
  • Service incidents
  • Historical uptime

Submit a request

Can't find what you're looking for?

Complete our support request form and our team will respond as quickly as possible. Our goal is timely, helpful responses that get you back to work.

Please include
The more detail you share, the faster we can help.
  • Organization name
  • Contact information
  • Issue category
  • Framework (if applicable)
  • Description
  • Attachments or screenshots

FAQ

Frequently asked questions

Still need help?

Whether you have a quick question or need hands-on assistance, we're committed to helping your organization succeed.